China Construction Bank Corporation Labuan Branch (Licensed Labuan Bank 190125C) (“CCBL”) is highly committed to ensure that the security and quality of our electronic banking services and/or products is in accordance with all governing law, regulations, guidelines and our CCBL e-Banking Charter as follows:-

中国建设银行纳闽分行(纳闽银行牌照号码190125C) (CCBL)高度致力于确保CCBL的电子银行服务和/或产品的安全和质量符合相关适用的法律、法规和指导办法。纳闽分行电子银行服务章程如下:

1.To Ensure Safe and Reliable Operations 确保安全可靠的运营

We take the necessary measures to ensure that products and services offered by us or our third party vendors are dependable, reliable and secure. Our computer and network systems will adopt high-end access and authentication protocols and employ firewalls at strategic points to protect, secure and safeguard the integrity and privacy of your transactions.

我们将采取必要措施，以确保我们或第三方供应商提供的产品和服务是可靠安全有保障的。我们的计算机和网络系统将采用高端访问和认证协议，并在战略点采用防火墙，以保障客户的隐私和交易的完整性和安全性。

2.To Ensure the Privacy and Confidentiality of Your Data 确保客户信息的隐私性和安全性

We recognise the importance of public trust and confidence in our products and services. It is our policy to respect, maintain, protect and safeguard the privacy of your personal, banking and financial information as well as any other information in respect of or pertaining to the same which you have disclosed, shared, exchanged or otherwise provided to us.

我们认识到公众对我们产品和服务的信任和信心的重要性。我们的主要原则是尊重、保持和保障客户的个人、银行和金融信息的隐私，以及与之相关的其他任何信息，这其中还包括了所有向我们披露、共享、交换或以其他方式所提供的信息。

We have set out certain principles regulating the privacy of your Information, all of which are specified and elaborated upon in our PRIVACY NOTICE, which may be read at our website.

我们已经制定了有关客户信息隐私的某些规定，所有这些规定都在我们的隐私条款中进行了详细说明和阐述，该隐私条款可在http://la.ccb.com上阅读。

3.To Provide Reliable and Quality Service 提供可靠、优质的服务

We are committed in providing the highest standards of services and ensure all employees involved in providing the CCBL e-Banking Services are fully trained and conversant in matters pertaining to online financial services. We also adopt proven technology to ensure reliable and high quality of products and services provided.

我们承诺提供高标准的服务，并确保所有参与提供CCBL电子银行服务的员工都是经过全面培训，且熟悉有关网上金融服务的事宜的。同样我们也将采取成熟的技术，以确保所提供的产品和服务是可靠且高质量的。

4. To Ensure the Transparency of Products and Services 确保产品和服务的透明度

We ensure in the best possible way that information on all products and services are transparent and not misleading. We also ensure users of fair and accurate disclosure at all times.

我们将努力确保所有产品和服务的信息是透明的，不会让人产生误导的。同时我们也确保用户在任何时候都能得到真实准确的信息。

5. To Ensure the Accuracy of Information 确保信息的准确性

All practical steps will be taken to ensure that your personal data are accurate. If at any time you wish to inform us that any information that we hold is inaccurate, incomplete or out-of-date, please inform us in writing delivered by post or by hand or where communications with us are facilitated by our websites, by completing the relevant screens and we will take all reasonable steps to correct the information so that it is accurate, complete and up-to-date.

我们会采取所有切实可行的步骤，确保客户的个人资料准确无误。任何时候客户觉得我们提供的信息是不准确、不完整或过时的,请通过邮寄书面通知，或者当面沟通，又或者通过我们的网站来联系我们。我们将采取一切合理的措施来更改信息, 以便保证该信息是准确的, 完整的和最新的。

6.Automatic Log-Off 自动注销

If you leave your CCBL e-Banking Services system idle for more than 5 minutes, your CCBL e-Banking Services session will be automatically terminated to prevent unauthorised access.

如果您让CCBL的电子银行服务系统闲置超过5分钟，您的CCBL电子银行服务将会自动注销，以防止其它未经授权的访问。

7.To ensure prompt response for enquiries and complaints 确保迅速回应查询和投诉

Your convenience and satisfaction is of paramount importance and we welcome your suggestions, comments, feedback, enquiries, or complaints which you may have in respect of our products or services. We view this as opportunities for us to better understand and manage your requirements. We will ensure relevant steps are taken to resolve your complaints promptly.

我们欢迎您对我们的产品或服务提出建议、意见、反馈、查询或投诉。我们认为这是能够帮助我们更好地理解和满足客户需求的机会。我们将确保采取相关措施迅速解决您的投诉。

 

You may contact us via e-mail: customerservice@my.ccb.com  or Tel: +603-2160 1961

您可以通过电子邮件:customerservice@my.ccb.com或电话:+603-2160 1961与我们联系。